The Next Step In School Safety

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FAQs

Why Was 33HelpME Developed?

An often overlooked but increasingly important need in schools is for isolated teachers and staff to be able to call and receive immediate help when they need it. Teachers don't have two-way radios. Those with phones in their room report that calls often go unanswered when attempted. Teachers complain about feeling frustrated, abandoned, and ignored.

When teachers need help, it's often time-sensitive. Whether it be a disruptive student or an emergency situation, they need help now. 33HelpME was developed to foster better and responsive communication and to help keep schools safe and running smoothly. 33HelpME is a surprisingly simple and effective solution for a widespread problem in schools today.

Below are frequently asked questions regarding 33HelpME. If your questions is not answered below, please feel free to contact us and we will be glad to help.

33HelpME Frequently Asked Questions

No, School Check IN is not required to be installed, purchased and/or used. 33HelpME is a separate application.

Teachers frequently report that phone calls are not answered or take too long to be answered. In addition, many teachers may need privacy when asking for help.

The 33HelpME alert is instantly sent to all members of the school's response team. Now, instead of only having one person available to answer the phone, the 33HelpME alert goes to all members of the 33HelpME response team at the same time.

The response team is a group of staff that you designate to respond to any 33HelpME alerts and can consist of administrators, security, school resource officers, maintenance, etc. Response team members often also have two-way mobile radios.

Your 33HelpME response team can have up to a maximum of 100 people.

33HelpME panic alert messages are sent instantly and received within 3 to 6 seconds.

Response team members generally decide how best to respond based on the alert message that is received. A teacher requesting support for a restroom break will be responded to much differently than a panic alert message reporting an active shooter.

33HelpME messages can be customized to contain any message that your school or district desires to send.

SCHOOL NAME
TYPE OF HELP NEEDED
SENDER'S NAME
LOCATION
ALERT DATE @ TIME

Sending a 33HelpME message is simple and easy to do. Double click the 33HelpME button that is always visible on user's desktop.

Up to a maximum of five (5) panic / alert messages may be configured. The first message is the default panic alert message that will be automatically sent when the 33HelpME button is clicked. Right click on the 33HelpME button to select a different alert message.

No, the 33HelpME button does not make a sound. When the 33HelpME button is clicked, a confirmation message is displayed to the user, letting the user know that the message has been sent.

33Helpme requires that the first time a user logs in to 33HelpME thatthe user must provide a primary location. For example, a teacher would enter "Room 122." The nurse would enter "Nurse's Room," the media center director would enter "Media Center," and the cafeteria manager would enter "Cafeteria."

At this time a smart phone app is not available. There are several challenges with using a smartphone or tablet panic alert button that include the following:

  • Users are required to download and install the smartphone / tablet application versus the 33HelpME button which can be pushed out the IT Administration to all users via Active Directory.

  • Achieving high installation rates with smart phone apps. Most schools struggle to reach 50%. 33HelpME achieves near 100% user installation.

  • GPS is not as accurate as people believe and identifying the user's location is not accurate.Pinpointing a location inside a school building is not easy, and GPS cannot identifywhat floor the user is on.

  • Allowing a mobile user to manually enter a location often produces an inaccurate location. One user enters a location "Boy's room near back door," where the correct location is "Boy's room, 2nd floor on the south side near room 235".

  • 33HelpME is faster, easier to use, and reaches everyone on the response team at the same time.

  • No button lanyards that users must remember to wear.

  • Compare prices. The difference is dramatic. The 33HelpME button is $15 per year per button. Other buttons cost from $100 to $200 per year per button.

  • Lanyard buttons require batteries that must be replaced once a year (additional cost).

  • Lanyard buttons frequently break or get lost. The 33HelpME button is always available and always available on each user's computer.

Yes, the 33HelpME includes many reports. Reports will provide data on who summoned help, the nature of the request, and the date and time the button was clicked.

Still have questions? Ready to start your FREE TRIAL? Contact us.

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